Clients' opinions

We have been using the ERP Open Accounting business software for more than a decade and are completely satisfied with the Open System Solutions’ services. Particularly in the last few years, many different subsystems have been integrated into the main accounting program, which have led to improving the operations of the Financial Department and the Procurement Department, the elimination of bureaucratic procedures, the saving of resources and time and, in general, the digital transformation of the company's business processes.

In our search for the right system for our chain, we chose Open Retail Suite in 2011. Ease of use, rapid response, reliable customer service and information for the entrepreneur are the characteristics of the software. The rapid adaptation of the application to any requirement of the group and tax provisions, the added value through the integration of functions that are in line (on-par) with current trends as well as the service of the stores are the characteristics of Open System Solutions.

Open Fitness Suite is an excellent tool for gym managers. The combination of statistics it provides on contract expirations - renewals, new memberships, number of members, outstanding contracts, and questionnaires (member satisfaction surveys) covers all the needs of a gym.

Investigating the software on the market in recent years and their capabilities, I have not been able to discover one that surpasses the advantages of Open Retail. Simplicity in use, information at the moment you need it, continuous improvement of processes, seamless, timeless and problem-free operation. In combination with the support of Open System Solutions, it is the only tool that fully covers the needs of a Super Market store. I highly recommend it to anyone interested in a reliable and functional solution for their stores.

We have been operating Open Accounting & Open Retail for the past eight years. In our effort to compete with the large groups operating alongside us, we have Open System Solutions as our ally. All operational, accounting and management needs are fully met by the solutions and support provided by the company. Five business activities (Super Market, Butchery, Bakery, Wholesale, Canteen) each with different needs, are fully covered by the software. Truly “Incomparable Advantages”.

By using the OSS solution, our store has a comprehensive tool that meets all its daily operational needs (sales, orders, labels) quickly and easily. At the same time, we have access to all the necessary information about pricing and our relationships with suppliers. Additionally, with Open Accounting, our accountant can retrieve and utilize all the essential financial data. One of the key advantages of working with OSS is their excellent support, as their team is always by our side to assist with any software-related questions while also having the expertise to resolve any equipment issues.

I chose this software with the goal of improving my store’s operations. It turned out to be a valuable tool for managing daily tasks, allowing me to focus more on organizing and growing the business. I integrated additional services into the software and streamlined processes such as selling digital time and press, which are now handled via barcodes. When I needed to expand to another store and incorporate new activities (beverages, coffee), both the software and the OSS team, with their guidance and support, fully met our evolving requirements.

BAZAAR has chosen the Open System Solutions Solution for its Franchisee network. The software fully covers the requirements of store owners for fast and reliable customer service as well as their requirements for information and statistics. Where necessary, an easy upgrade is made from a Super Market retail program to a complete ERP and information suite of a company such as the monitoring of branches and accounting needs. I should also note that all the information needs of BAZAAR SA are also covered.

Open Fitness covers all the operational needs of a multi-functional center. Great emphasis has been placed on member analytics, monitoring of individual department appointments, warehouse monitoring, and detailed movement of members and suppliers. Statistical data allows for easy control and drawing conclusions. The software allows you to fully monitor your customer, gaining the advantage of better service!!

We operate in the food sector as a Bazaar Franchise managing two stores in Attica. The OSS solution with Open Retail for the stores and Open Accounting for the accounting department is truly the ideal one for us. With always up-to-date proposals and solutions that contribute to both the growth and evolution of our business. With comprehensive training and full alignment with the latest demanding accounting standards and data requirements, we achieve optimal results in monitoring and developing both the commercial and financial aspects of our business.

When starting my company's operations, I opted for this particular solution as I had already been using it in a multinational environment and knew I could gradually integrate the options that would meet the company's daily operational needs. To this day, all the requirements for a business with multiple corporate entities, imports, B2B communication needs, automations for electronic data exchange (EDI), and accounting needs have been successfully met in collaboration with the team at Open System Solutions, who support our company's efforts to compete in the ever-evolving business environment.

We have chosen Open Accounting ERP for our accounting operations in order to make the most of the advantages integrated by OSS. Online communication with banks and the updating of our systems from agent deposits is truly an innovative competitive advantage. Its interaction with SYMBOL's reservation systems is direct and the statistics provided by the system on tickets transactions have optimized the quality of our information. The seamless operation of the systems, the guidance and support of Open System Solutions on issues that arise, are some additional features of the solution.

Using the OSS Open Retail application, Press Gallery-type stores (Doukissis Metro, Golden Hall, Athens Metro Mall) operate with the required speed and stability, successfully handling peak traffic. The software has the innovative advantage of selling newspapers and magazines via barcode, which is automatically updated by the ARGOS systems. For ARGOS-EUROPE, the prompt and comprehensive service provided by Open System Solutions is another benefit of our collaboration, positioning them as one of our trusted partners.

We initially chose to install a well-known software solution to avoid operational issues.

However, after a year and a half of unsuccessful attempts to operate efficiently, we decided to switch to OSS.

Within three months, we had resolved all our issues, and within six months, we had achieved far more than we had originally planned.

A big thank you to the team at Open System Solutions for providing such effective solutions and for their deep understanding of supermarket operations.

“It solved our problems”.

The software needs of a grocery and greengrocery store revolve around fast and efficient operation when needed.

By using Open Retail, we serve our customers quickly during peak hours. With just one touch on the screen, the software weighs the item and automatically adds it to the receipt. We efficiently handle daily tasks such as price updates and supplier order creation in a fast and simple way. In our effort to better organize our business, we have OSS as a trusted partner, always providing functional and reliable solutions for both equipment and software.

As with OK stores, the Open Retail software and OSS met all the operational requirements for Bakeries and Pastry shops. All-in-one equipment (weighing, printing, and sales). Receipt printing via wireless terminals and special screens for faster customer service. Even our need for mobile in-car invoicing (XVAN) was covered. All our needs, met by a single software solution.

With the Open Fitness software, we monitor our members' subscriptions and issue receipts and contracts easily and quickly. Any requested changes to reflect the terms of our services in client contracts, as well as the information needed by our accountant, were promptly addressed by the company's support department. We have successfully streamlined our operations while also enhancing the services we provide to our members.

Open Retail fully meets the operational needs of a ‘GREGORY’S’ store. It features fast sales screens for everyday items, item grouping by category, and a dedicated screen for sandwiches. Advertising screens enhance product display, while seamless integration with the sandwich keyboard ensures efficient transactions. At the same time, OSS provides expert technical support, leveraging its experience to resolve equipment issues. We are completely satisfied!

In our search for the right system for our store, we chose Open System Solutions and the Open Retail software. The software’s reliable daily operation, real-time profitability insights, and the company’s comprehensive support have fully validated our choice.

As a franchisee of a large chain, I had a branded software solution installed.

With the installation of Open Accounting and Open Retail, I acquired two important tools for my business.

Krinas Andreas.